{"__v":18,"_id":"57325652f8bc2b0e0077af29","category":{"__v":0,"_id":"573255b9ee92510e00087821","project":"573243608b55962900f063c0","version":"573243608b55962900f063c1","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2016-05-10T21:42:17.582Z","from_sync":false,"order":4,"slug":"refunds","title":"Request Refunds"},"parentDoc":null,"project":"573243608b55962900f063c0","user":"5716534c893cbe0e002d7647","version":{"__v":9,"_id":"573243608b55962900f063c1","project":"573243608b55962900f063c0","createdAt":"2016-04-19T15:51:35.494Z","releaseDate":"2016-04-19T15:51:35.494Z","categories":["573243608b55962900f063c3","573243608b55962900f063c2","573255b9ee92510e00087821","573255c0384fc70e0050ea42","573255ce9ef0fa0e0083f0d4","57334604b90dba1900b3d90c","5733474f45fc0c0e00c154da","57348e6e6a42521700a246fb","57348e79a210200e005f99e2","5734efd57e13fd17002f1129","5746204e04f2410e00a5a2e4"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2016-05-10T21:44:50.307Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":2,"body":"This part will show you how to manually request a Refund through the Merchant Management System (MMS).\n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Merchant Management System (MMS)\",\n  \"body\": \"Production MMS:\\n[https://secure.safetypay.com/Merchants/Login.aspx](https://secure.safetypay.com/Merchants/Login.aspx)\\n\\nSandbox MMS:\\n[https://sandbox-secure.safetypay.com/Merchants/Login.aspx](https://sandbox-secure.safetypay.com/Merchants/Login.aspx)\"\n}\n[/block]\n1.- Go to the option Services > Refunds. There you can search the transaction by using the TransactionID, OperationID, Date From/ To, etc. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/U4ybGQ2cR0y2Hx7ifYrr_Refund1.jpg\",\n        \"Refund1.jpg\",\n        \"1109\",\n        \"669\",\n        \"#113760\",\n        \"\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\n2.- Select the transaction you would like to create a refund for and click on Next Step\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/KDletjFTgSFvH4AIOkMp_Refund2.jpg\",\n        \"Refund2.jpg\",\n        \"1151\",\n        \"657\",\n        \"#123760\",\n        \"\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\n3.- Click in Next Step to confirm the operation\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/zTDF5BnjTVWyjXCHmyJA_Refund3.jpg\",\n        \"Refund3.jpg\",\n        \"1053\",\n        \"621\",\n        \"#113b65\",\n        \"\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\n4.- Select the option for Total or Partial refund, enter the amount on the field Returned Amount. On the Merchant Refund ID you should enter the refund's reference number. Fill the email, phone and pick a reason for the refund. Then click Confirm.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/iOD3I0qISf2IO3TSYkCT_Refund4.jpg\",\n        \"Refund4.jpg\",\n        \"1007\",\n        \"661\",\n        \"#0d3664\",\n        \"\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\n5.- After Confirming you will get the message: Your refund request has been received successfully. Now SafetyPay will receive the request and will process it.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/RcJkqFafQ4SXUP6PUNDl_Refund5.jpg\",\n        \"Refund5.jpg\",\n        \"1005\",\n        \"627\",\n        \"#0e345f\",\n        \"\"\n      ],\n      \"border\": true,\n      \"sizing\": \"full\"\n    }\n  ]\n}\n[/block]\n6.- The shopper is going to receive an email like this one. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/czcrMssqQA6QBViUkyh8_Refund6.jpg\",\n        \"Refund6.jpg\",\n        \"1363\",\n        \"659\",\n        \"#17314b\",\n        \"\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\n7.- In the email there is a button that will take the shopper to this next page where he will have to enter the information related to his bank account to proceed with the refund.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/jBxwFmdfRPKFURvNAyKi_Refund7.jpg\",\n        \"Refund7.jpg\",\n        \"887\",\n        \"653\",\n        \"#115696\",\n        \"\"\n      ],\n      \"border\": true\n    }\n  ]\n}\n[/block]\n\n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Refund Processing Times\",\n  \"body\": \"A Refund usually takes between 5 - 7 days to be processed.\"\n}\n[/block]","excerpt":"","slug":"mms-1","type":"basic","title":"How to request a refund manually"}

How to request a refund manually


This part will show you how to manually request a Refund through the Merchant Management System (MMS). [block:callout] { "type": "info", "title": "Merchant Management System (MMS)", "body": "Production MMS:\n[https://secure.safetypay.com/Merchants/Login.aspx](https://secure.safetypay.com/Merchants/Login.aspx)\n\nSandbox MMS:\n[https://sandbox-secure.safetypay.com/Merchants/Login.aspx](https://sandbox-secure.safetypay.com/Merchants/Login.aspx)" } [/block] 1.- Go to the option Services > Refunds. There you can search the transaction by using the TransactionID, OperationID, Date From/ To, etc. [block:image] { "images": [ { "image": [ "https://files.readme.io/U4ybGQ2cR0y2Hx7ifYrr_Refund1.jpg", "Refund1.jpg", "1109", "669", "#113760", "" ], "border": true } ] } [/block] 2.- Select the transaction you would like to create a refund for and click on Next Step [block:image] { "images": [ { "image": [ "https://files.readme.io/KDletjFTgSFvH4AIOkMp_Refund2.jpg", "Refund2.jpg", "1151", "657", "#123760", "" ], "border": true } ] } [/block] 3.- Click in Next Step to confirm the operation [block:image] { "images": [ { "image": [ "https://files.readme.io/zTDF5BnjTVWyjXCHmyJA_Refund3.jpg", "Refund3.jpg", "1053", "621", "#113b65", "" ], "border": true } ] } [/block] 4.- Select the option for Total or Partial refund, enter the amount on the field Returned Amount. On the Merchant Refund ID you should enter the refund's reference number. Fill the email, phone and pick a reason for the refund. Then click Confirm. [block:image] { "images": [ { "image": [ "https://files.readme.io/iOD3I0qISf2IO3TSYkCT_Refund4.jpg", "Refund4.jpg", "1007", "661", "#0d3664", "" ], "border": true } ] } [/block] 5.- After Confirming you will get the message: Your refund request has been received successfully. Now SafetyPay will receive the request and will process it. [block:image] { "images": [ { "image": [ "https://files.readme.io/RcJkqFafQ4SXUP6PUNDl_Refund5.jpg", "Refund5.jpg", "1005", "627", "#0e345f", "" ], "border": true, "sizing": "full" } ] } [/block] 6.- The shopper is going to receive an email like this one. [block:image] { "images": [ { "image": [ "https://files.readme.io/czcrMssqQA6QBViUkyh8_Refund6.jpg", "Refund6.jpg", "1363", "659", "#17314b", "" ], "border": true } ] } [/block] 7.- In the email there is a button that will take the shopper to this next page where he will have to enter the information related to his bank account to proceed with the refund. [block:image] { "images": [ { "image": [ "https://files.readme.io/jBxwFmdfRPKFURvNAyKi_Refund7.jpg", "Refund7.jpg", "887", "653", "#115696", "" ], "border": true } ] } [/block] [block:callout] { "type": "info", "title": "Refund Processing Times", "body": "A Refund usually takes between 5 - 7 days to be processed." } [/block]